Terms and conditions

If there is anything in these Terms and Conditions that you don’t understand, please call us on 0800 488 0909 and we will be happy to help you.

THE WOMENS HEALTH CLINIC LTD (WHC) provides treatments via our own and a network of independent WHC Accredited Partner Clinics.

WHC accredited Partner Clinics are independently owned Doctor led clinics who offer its treatments

Set out below are the terms and conditions on which WHC provides its treatments to you via its own and accredited Partner Clinics.

Please read and make sure you fully understand them prior to booking any treatment on this site or with your local Accredited Partner Clinic, or before you buy any of our products or services.

Medical Facelift, Adisculpt and Infusion, Nu-V, Vaser Magician, Sexual health, Menopause, Contraception (Collectively known hereafter as WOMENS HEALTH TREATMENTS) are the brand name of Medical treatments offered to you by WHC via our own clinics and accredited partner clinics.

Our treatments are exclusively available for purchase via this website.

Our treatments can only be delivered by Certified Doctors and Nurses in one of our Accredited Partner Clinics. If you are in doubt, please ask to see the clinics certificate as it will name the clinician and the Clinic and is only valid to that named Clinician and Clinic.

Do not accept a treatment where the Clinician or Clinic is not certified or accredited by WHC.

In addition to these terms and Conditions you have statutory rights under: – The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We strictly observe and adhere to these rights.

Appointments and Cancellations

1.1 All Doctors and Nurses at our clinics are highly trained and approved in accordance with the WHC treatment protocols and therefore WHC warrants that all treatments will be of the same high quality in every clinic.

1.2 If you are unable to get to a prearranged appointment, please contact your local clinic immediately and arranged a new time to suit you.

1.3 On your initial visit is a good idea to arrive 15-20 minutes early so that the required paperwork can be completed and any of your questions addressed fully. If you do arrive late this could result in reduced treatment time or forfeiting the appointment completely. WHC will do their best to make sure that your appointment runs on time. If for some reason we have to cancel or change your appointment time, we will contact you in advance to offer a new time to suit you.

1.4 If you are advised to follow pre-treatment procedures, please do your utmost to follow this as failure to do so could impact the efficacy and results of your treatment.

1.5 Please do not bring children under the age of 16 to the Clinic without additional adult supervision. WHC are unable to provide childcare services.

Credit Card Details, Deposits and Payments

2.1 Payment is taken for your treatment when you checkout on this site. If you do not receive the treatment you will be refunded where appropriate.

2.2 Your Card statement will show that WHC took payment for your treatment and you will receive an email confirmation showing all of our details in full once you have checked out and payment is taken.

2.3 Pre- Payments can only be taken for treatments that do not include in whole or part prescriptions or medical/surgical interventions.

2.3 We do not keep your card details on file and the checkout process is fully compliant and safe.

Courses of Treatments

3.1 Treatment courses (where applicable) are charged to your card monthly and in accordance with the price of the course that you have agreed when you made the purchase.

3.2 Treatments will cease if payments requests are declined.

3.3 Treatment packages are only refundable for Medical reasons or if you fail to keep up your payment plan.

3.4 If you pay for a course of treatments but fail to complete the course we will charge you for the full treatments. No refunds will be made.

Treatment Suitability

4.1 Whilst you can book and pay for your treatment on this site, the final decision as to whether you are suitable for treatment rests with the Doctor or Nurse delivering the treatment or part treatment.

4.2 If it is deemed that the treatment is unsuitable for any reason whatsoever, you will be refunded in full and the reasons for not proceeding fully explained to you. In such cases we will only be liable for payment you have made to us less any admin fee that is agreed with you in advance.

Cancellations and Refunds

5.1 No refundable deposit: We charge a non-refundable deposit of £25 for all our treatments. This will be deducted from your treatment fees. In case you decide not to go ahead with your treatment, this deposit will be treated as abortive fees.

5.2 Cancellation policy: If you need to cancel your appointment please contact us as soon as possible by emailing cancellations@thewomenshealth.clinic. If you do not receive a reply back with a confirmation of the cancellation within 7 hours please call us on 0800 488 0909. We’re pleased to cancel and re-schedule any appointments at any time, without any penalty or administration fees, up to 48 hours before your appointment. However, less than 48 hours’ notice of cancellation, re-scheduling or non-attendance on the day, does incur a 100% cancellation fee, as we’ll be unable to re-use the time to support other clients.

Liability

6.1 WHC will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with its provision of any goods and/or services to the client.

6.2 It is your responsibility to ensure that you provide the Technician, Doctor or Nurse with comprehensive true medical details prior to each treatment.

6.3 You agree that you will not hold WHC or its Accredited Partner Clinic liable for any adverse effects, injury or damage that occurs as a result of your failure to disclose such details.

6.4 You agree to comply with all instructions and/or recommendations given to you on behalf of WHC and its Accredited Partner Clinics by the Technician, Doctor or Nurse regarding the care of a treated area.

Your Right to Complain

7.1 If you have any reason to complain about any clinic or the procedure, please address this in writing to 3 Warwick Road, London E15 4JZ or by email to info@thewomenshealth.clinic

7.2 We will respond to your complaint or query within 2 working days. We aim to satisfactorily resolve your complaint or issue within 10 working days.

Your privacy is important to WHC. This privacy statement provides information about the personal information that we collects, and the ways in which we use that personal information.

Personal information collection

8.1 WHC may collect and use the following kinds of personal information:

Information about your use of this website.
Information that you provide using for the purpose of registering with the website.
Information about transactions carried out over this website.
Information that you provide for the purpose of subscribing to the website services.
Any other information that you send to WHC

Using personal information

8.2 WHC may use your personal information to:

Administer this website
Personalise the website for you
Enable your access to and use of the website services
Supply to you services that you purchase
Send to you statements and invoices and receipts
Collect payments from you
Send you marketing communications

8.3 Where WHC discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

8.4 In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, WHC may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

9.1 WHC will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

9.2 WHC will store all the personal information you provide securely. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers

10.1 Information that WHC collects may be stored and processed in and transferred between any of the countries in which WHC operates to enable the use of the information in accordance with this privacy policy.

10.2 In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.

10.3 You agree to such cross-border transfers of personal information.

Updating this statement

11.1 WHC may update this privacy policy by posting a new version on this website.

11.2 You should check this page occasionally to ensure you are familiar with any changes.

Other websites

12.1 This website contains links to other websites.
12.2 WHC is not responsible for the privacy policies or practices of any third party.

If you have any questions about this privacy policy or WHC treatment of your personal information, please write to us at the address below.

THE WOMENS HEALTH CLINIC LTD, 3 Warwick Road, London E15 4JZ T: 0800 488 0909