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Cookies explained

SB-TWHC uses cookies to distinguish you from other users on our website. All cookies collected by us are anonymous and will not be used to personally identify you. They are used to help us provide you with the best possible experience of our website, allowing us to see possible errors and how best to keep optimising and improving our customer’s web browsing experience.

Cookies are tiny text files that we send to your computer’s hard drive or your browser if you consent to let us store these. These files send information to our servers every time you visit our website, allowing our web pages to load faster and optimising our website content based on your previous activity. For more general information about cookies please click here



How our website uses cookies

We use cookies for a variety of reasons detailed below. Disabling cookies may disable some of the functionality and features they add to this site. It is recommended that you leave on all cookies if you wish to use the following features that we use them for.

Strictly necessary cookies

We use cookies for account and login features of our website. They allow us to delivery website functionality such as login, account information, e-commerce, booking an appointment and requesting a call back.

Analytical and Performance related Cookies

These cookies allow us to see how many visitors we get to our website and gives us anonymous information about what visitors do when they come to visit. We use this information to make continual improvements to your online experience. For example, making it easier for visitors to find information they’re looking for.

Functionality Cookies

These cookies enable us to send you the right information when you’re returning to our website. This allows us to personalise your online experience with us, giving you targeted content based on your preferences, your online browsing behaviour or your settings such as your location or language settings.

Targeting Cookies

We use advertising on our website that targets your browsing activity. For example if you’re leaving one our pages you may see a targeted advert to encourage you to stay on the page or ask you to sign up to our emails.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics to help us understand how our visitors are interacting with our website. It broadly tells us how visitors get to our site and gives us insight into customer preferences for products, clinics and treatments. Information gathered by the cookie(s) during your visit to our website is (including your IP address) is transmitted and stored by Google. Google uses this information to provide us insight and reports into website activity and internet usage. For more information about Google’s use of data can be found here

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites that we work with (Facebook, Instagram and Twitter) will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

  • Affiliate Window – cookies used by the Affiliate Window advertising service. Full details can be found here.
  • ASP.NET_SessionId – Stores the unique session ID provided to the user by the website.
  • CMSCsrfCookie – Store’s a security token that the system uses to validate all form data submitted via POST requests. Helps protect against Cross site request forgery.
  • CookieBar – Stores whether or not the visitor has accepted the cookie policy.
  • DoubleClick – Cookies used by the Google DoubleClick advertising service. Full details on DoubleClick cookies can be found here.
  • Google Analytics – Cookies used by Google Analytics to track the visitor’s data on the website. Full details on Google Analytics cookies can be found here.
  • Hotjar – Cookies used by the Hotjar user experience tool. Full details on Hotjar cookies can be found here.
  • Infinity – Cookies used by the Infinity call tracking service. Full details in Infinity cookies can be found here.
  • VWO Cookies – Cookies used by the VWO Cookies testing and personalisation service. Full details of how VWO Cookies use your details can be found here
  • Pingdom – Cookies used by the Pingdom website monitoring tool. Full details on how Pingdom use your information can be found here.
  • Stripe Commerce  – Stores information about your E-commerce experience on our website. We do not store personal bank details. Full Stripe Cookie Policy can be found here.
  • Get Site Control – Stores information about which pages you’re visiting and leaving on our website to show you an appropriate personalised message. For more information can be found here
  • Woo Commerce – Stores information about your E-Commerce purchases, lets us know which products are bought online and keep an inventory of our stock online. For more information can be found here
Deactivating Cookies

You can block or deactivate cookies by accessing your browser settings and refusing some or all of the cookies. If you block all cookies you may not be able to access some of the functionality and features of this website.

If you would like more information on our cookie policy please use our contact us page


What is a cookie policy?
A cookie policy is a list of all the cookies and trackers in use on your website, made available to visitors as part of your website’s broader privacy policy or as a separate subpage.
What should a cookie policy include?
A common requirement in most of the world’s data privacy legislations is for a cookie policy to include details about what kinds of data are processed, their duration on users’ browsers, their provider and purpose of use, as well as where in the world data is sent to and with whom it is shared.
Does every website need a cookie policy?
A cookie policy is required by most data privacy legislations in the world, just as the EU’s GDPR, California’s CCPA/CPRA, Brazil’s LGPD, South Africa’s POPIA, but also in New Zealand, Australia and many other regions and countries of the world.
How do you create a cookie policy?
Cookiebot CMP scans your website monthly (or more frequently if desired) and always presents you with the most up-to-date cookie policy, automatically generated by an unrivaled scanning technology to ensure transparency for your end-users and full compliance with the world’s major data privacy laws.
What is the difference between a cookie policy vs privacy policy?
The main difference between a cookie policy and a privacy policy is that a privacy policy deals with all aspects of the privacy of users/customers, e.g. mailing lists, log-in details, phone numbers, etc. A cookie policy, instead, focuses specifically on a website’s use of cookies and the processing of data that these cookies are engaged in. If you already have a privacy policy, a cookie policy can be included as a subsection in it.
What are the GDPR’s requirements for a cookie policy?

You must list all cookies and trackers in use on your website, including technical details, providers, purpose, duration on end-user browsers, and what third parties data is shared with. You are required to always keep your website’s cookie policy up to date. You must also inform end-users from inside the EU of how they can give and withdraw their consent to the cookies in use on your domain.

What are the CCPA/CPRA’s requirements for a cookie policy?
You must list all cookies and trackers in use on your website, including technical details, providers, purpose, duration on end-user browsers, and which third parties data is shared with or sold to. You are required to always keep your website’s cookie policy up to date. You must also inform end-users from California of how they can give opt out of having their personal information sold.